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Legal Notice

1. Publisher Information 

The publisher of the WWW.WELLOWHOUSE.COM site is:  

The company SAS SERENA

SAS registered with the Paris RCS under number 881 819 684, with a share capital of €50,000 


Having its registered office at

178 Rue du Faubourg Saint Honoré

75008 Paris


The director of publication is Mr. Thomas CORMAN, in his capacity as legal representative of the company SAS SERENA


2. Host Information 

The provider providing direct and permanent storage (hosting provider) is:  

Wix Support Company. 

Address: Wix Office,

90210 San Francisco,

California, United States

General conditions of sale and use


Through, SERENA provides the online platform for booking furnished and operated accommodation, as well as the possibility of subscribing to daily living assistance services and participating in events. cultural, sporting and educational order in the city.


The following terms shall have the following definition, whether used in the singular or the plural:

  • Prospects Database: designates the database of Prospects pre-constituted by SERENA at the request of the Client or provided by the Client to SERENA within the framework of the execution of the contract concluded between SERENA and the Client.

  • Client(s): designates the persons who have subscribed to SERENA's Services

  • Data: refers to all data and information that is collected and processed by SERENA and which concerns Clients, Prospects, and Visitors and may in particular be qualified as personal data within the meaning of the applicable Data Protection Regulations. personal character. 

  • Prospect(s): refers to the professional natural persons who are the recipients of commercial prospecting sent by the Client (or, where applicable, by SERENA) as part of the performance of the Services.

  • Regulations applicable to the protection of personal data: refers to law n°78-17 of January 6, 1978 known as the “Informatique et Libertés” law in its latest version in force and regulation (EU) 2016/679 relating to the protection data (“GDPR”).

  • Service(s): refers to the commercial prospecting services provided by SERENA on behalf of the Client within the framework of their contractual relationship, described in the SERENA General Conditions.

  • User: designates any natural person participating or interacting with the services, activities, events of SERENA. The community designates the people who have subscribed or not to the hosting service participating in the events and activities.

  • Community: refers to a group of users.

  • Events: refers to the events, activities and gatherings offered by SERENA allowing the Community to take full advantage of their life in Paris through cultural, sporting and educational events or activities. SERENA gives its visitors (individuals who have not subscribed to the SERENA service) the opportunity to also participate in events.

  • Site: refers to the SERENA website accessible at the following address:  

  • Visitor(s): means any natural or legal person who accesses the Site.

The terms "personal data", "processing", "processed", "data subjects", "controller" and "processor" have the same meaning as in the Applicable Data Protection Regulations.

1. Rules of use 

Access to the site is free and free for all users. By entering information to request assistance in finding accommodation, the user agrees to use the features of the site for purposes that comply with current regulations and the rights of third parties._cc781905-5cde-3194- bb3b-136bad5cf58d_

The site as a whole, as well as each of the elements, in particular the specific programs and developments, its structure, and the contents including data, texts, fixed or animated images, logotypes, sounds, graphics, photographs, files, are the exclusive property of the publisher of the site or third parties who have granted it a license. Any partial or total reproduction without the consent of the publisher is prohibited and subject to infringement proceedings. 

The user is solely responsible for the use he makes of the site and its features. 

2. Events

SERENA allows its community and its users to take full advantage of their life in Paris through cultural, sporting and educational events or activities. These events or activities may or may not be operated by SERENA. Each participant is asked when registering for an event to accept the general conditions of use. The user acknowledges in particular:

General Disclaimer Form

As a participant in the event and through registration for the event, the user declares to be aware of, accept and assume all the risks of participation in all the activities carried out by SERENA such as by way of example and without limitation, any risk that may result from the negligence of persons or entities, dangerous or defective equipment or goods that they own, maintain or control. The user certifies to be in good physical shape, to be sufficiently prepared or trained to participate in this activity and that no qualified health professional has advised him not to participate. The user certifies that there is no reason or health-related problem that prevents him from participating in this activity. The user acknowledges that this disclaimer may be used by the organizers of the activity in which he may participate and that it will govern his actions and responsibilities during said activity. Given his registration and in order to be able to participate in this activity, the user makes the following commitments in his name and assigns: (1) The user RELEASES FROM ALL RESPONSIBILITY, including, but not limited to the liability for negligence that may result in death, disability, injury, bodily harm, theft or action of any kind that may befall it and their officers, employees, volunteers, representatives and agents, as well as the organizers of the activity; (2) The user agrees NOT TO LEGALLY SUE any person or entity referred to in this paragraph for any liability or claim arising from participation in this activity, whether caused by negligence or not. The user acknowledges that SERENA and their directors, employees, volunteers and representatives ARE NOT responsible for the errors, omissions, actions or failures of any person carrying out a specific activity on their behalf. User understands that by participating in this activity, I may be photographed. The user accepts that his photos, videos or films are used for legitimate purposes by the organizers of the activity and the transferors. The user acknowledges having been informed that he can oppose the dissemination of the photographs on which he appears by request made to the following address: The Release of Liability and Release of Liability form should be interpreted broadly to provide a release and waiver to the maximum extent permitted by applicable law. THE USER CERTIFIES HAVING READ THIS DOCUMENT AND FULLY UNDERSTANDING ITS CONTENT. THE USER IS AWARE THAT THIS IS A RELEASE OF LIABILITY AND A CONTRACT AND THAT THEY ARE SIGNING OF HIS OWN WILL.

Charter relating to the protection of personal data of users of the SERENA site

1. Definition and nature of personal data


The following terms and expressions, when used with capital letters, have the meaning attributed to them in the General Conditions of Use of the Services offered by SERENA.

When you use the Platform and/or the SERENA Application, we may ask you to provide us with personal data concerning you, in order to use the Services we offer.

The term "personal data" refers to all data which makes it possible to identify an individual, which corresponds in particular to your surnames, first names, photograph, postal and e-mail addresses, telephone numbers, date of birth, data relating to your transactions on the Platform and/or the Application, details of your purchases, credit card numbers, sponsorship links, as well as any other information that you choose to communicate to us about yourself.

2. Purpose of this charter​

The purpose of this charter is to inform you of the means we use to collect your personal data, in the strictest respect of your rights. We inform you on this subject that we comply, in the collection and management of your personal data, with the law n ° 78-17 of January 6, 1978 relating to data processing, files and freedoms, in its current version, called “Informatique et Libertés”, and Regulation (EU) 2016/679 of April 27, 2016, as soon as it comes into force (hereinafter: “GDPR”).

3. Identity of the data collector​

The person responsible for collecting your personal data is the company SERENA, Société par actions  simplifiée unipersonnelle (SASU), registered in the Trade and Companies Register of Bobigny under number 881819 684, having its registered office at 45 Bis Avenue Georges Clemenceau, 93360 Neuilly Plaisance (referred to herein as: “We”).

4.Data Protection Officer​

We have appointed a data protection officer, whose contact details are as follows:


178 rue du Faubourg Saint Honoré – 75008 Paris


5.Collection of personal data


The legal bases for our collection of your personal data are as follows:

  1. The legitimate interest when you voluntarily provide us with personal data during your visit to our Platform and/or our Application, the data then being collected to enable us to better respond to your requests for information on our Services and to communicate our news;

  2. This collection is necessary in order to execute the contract concluded when you use our Services on our Platform and/or Application.

Your personal data is collected to meet one or more of the following purposes:

  1. Manage your access to certain Services accessible on our Platform and/or Application and their use,

  2. Create a file of registered members, users, customers and prospects,

  3. Send newsletters, solicitations and promotional messages. In the event that you do not wish it, we give you the option of expressing your refusal on this subject when collecting your data,

  4. Send proposals for connecting with other users of the Platform. In the event that you do not wish it, we give you the option of expressing your refusal on this subject when collecting your data,

  5. Develop commercial statistics and attendance of our services,

  6. Manage the management of people's opinions on other members or announcements,

  7. Manage unpaid bills and any disputes regarding the use of our products and services,

  8. Personalize the responses to your requests for information,

  9. Organize contests,

  10. Propose partner sites,

  11. Comply with our legal and regulatory obligations.

We inform you, when collecting your personal data, whether certain data must be provided or whether it is optional. Mandatory data is necessary for the operation of the Services. Regarding optional data, you are entirely free to indicate them or not. We also tell you what the possible consequences of a lack of response are.

6. Recipients of the data collected​

Will have access to your personal data:

  1. the staff of our company,

  2. the departments responsible for control (notably the statutory auditor),

  3. our subcontractors.

The recipients of your personal data may also be public bodies, exclusively to meet our legal obligations, court officers, ministerial officers and bodies responsible for collecting debts.

7.Transfer of personal data


Your personal data will not be transferred, rented or exchanged for the benefit of third parties.

8. Duration of retention of personal data​

1. Concerning data relating to the management of customers and prospects:

Your personal data will not be kept for longer than the period strictly necessary for the management of our commercial relationship with you. However, the data allowing to establish the proof of a right or a contract, having to be kept for the respect of a legal obligation, will be it during the duration provided for by the law in force.

Concerning possible prospecting operations for customers, their data may be kept for a period of three (3) years from the closure of their Account.

Personal data relating to a prospect, who is not a client, may be kept for a period of three (3) years from their collection or the last contact from the prospect.

At the end of this three (3) year period, we may contact you again to find out if you wish to continue to receive commercial solicitations.


2. Regarding identity documents:

In the event of exercise of the right of access or rectification, data relating to identity documents may be kept for the period provided for in Article 9 of the Code of Criminal Procedure, i.e. one (1) year. In the event of exercise of the right of opposition, these data may be archived during the limitation period provided for in Article 8 of the Code of Criminal Procedure, i.e. three (3) years.

3.Concerning bank card data:

Financial transactions relating to the payment of purchases and fees via the Platform and/or the Application are entrusted to a payment service provider who ensures their smooth running and security.

For the purposes of the services, this payment service provider may be required to be the recipient of your personal data relating to your bank card numbers, which it collects and stores in our name and on our behalf.

We do not have access to this data.

To allow you to make regular purchases or pay the related costs on the Platform and/or the Application, your data relating to your bank cards are kept for the time of your registration and at the very least, until the moment when you make your last transaction.

By ticking the box expressly provided for this purpose on the Platform and/or the Application, you give us your express consent for this storage.

The data relating to the visual cryptogram or CVV2, registered on your bank card, are not stored.

If you refuse that your personal data relating to your bank card numbers be kept under the conditions specified above, we will not keep this data beyond the time necessary to allow the transaction to be carried out.

In any case, the data relating to these may be kept, for the purpose of proof in the event of any dispute over the transaction, in intermediate archives, for the duration provided for in Article L 133-24 of the Code. monetary and financial, in this case thirteen (13) months following the debit date. This period may be extended to fifteen (15) months in order to take into account the possibility of using deferred debit payment cards.

4.Concerning the management of opposition lists to be received from prospecting:

The information allowing your right of opposition to be taken into account is kept for a minimum of three (3) years from the exercise of the right of opposition.


5.Concerning cookies:

The retention period for the cookies referred to in Article 11 is thirteen (13) months.


Our  website is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through's data storage,'s databases and general applications. They store your data on secure servers behind a firewall. We would like to inform you that our WIX host only stores and transfers cookies that are essential for the proper functioning of the website.  


Cookies are text files, often encrypted, stored in your browser. They are created when a user's browser loads a given website: the site sends information to the browser, which then creates a text file. Each time the user returns to the same site, the browser retrieves this file and sends it to the website server.

We can distinguish between different types of cookies, which do not have the same purposes:


Technical cookies are used throughout your navigation, in order to facilitate it and to perform certain functions. A technical cookie can for example be used to memorize the answers filled in a form or to save connection data.

We use technical cookies.

Social network cookies can be created by social platforms to allow website designers to share the content of their site on said platforms. These cookies can in particular be used by social platforms to track the navigation of Internet users on the website concerned, whether or not they use these cookies.

We use social media cookies. These cookies are only placed if you give your consent. You can find out about their nature, accept or refuse them. We also invite you to consult the privacy protection policies of the social platforms at the origin of these cookies, to find out about the purposes of use of the browsing information that they can collect thanks to these cookies and the methods to exercise your rights with these platforms.

We use Google Analytics and ABTasty, which are statistical audience analysis tools that generate a cookie to measure the number of visits to the Platform and/or the Application, the number of page views and visitor activity. . Your IP address is also collected to determine the city from which you connect. This cookie is only placed if you give your consent. You can accept or refuse it.

We remind you for all practical purposes that you can oppose the deposit of cookies by configuring your browser. Such a refusal could however prevent the proper functioning of the Platform and/or the Application.

11.Access to your personal data​

In accordance with the law n ° 78-17 of January 6, 1978 relating to data processing, files and freedoms, and RGPD, you have the right to obtain the communication and, if necessary, the rectification or the deletion of the data concerning you, through online access to your file. You can also contact:

  • email address:

  • postal address: 45 Bis avenue Georges Clemenceau, 93360 Neuilly Plaisance

Persons whose data is collected on the basis of our legitimate interest, as mentioned in Article 5, are reminded that they can object to the processing of data concerning them at any time. We may, however, be required to continue the processing if there are legitimate grounds for the processing which prevail over your rights and freedoms or if the processing is necessary to establish, exercise or defend our legal rights.

12.Right to set guidelines for data processing after your death​

You have the right to define directives relating to the storage, erasure and communication of your personal data after your death.

These directives can be general, that is to say that they then relate to all the personal data which concern you. In this case, they must be registered with a digital trusted third party certified by the CNIL.


The directives may also be specific to the data processed by our company. You should then send them to us at the following coordinates:

  • email address:

  • postal address: 45 Bis avenue Georges Clemenceau, 93360 Neuilly Plaisance


By sending us such instructions, you expressly give your consent for these instructions to be stored, transmitted and executed in the manner provided herein.

You can designate in your directives a person in charge of their execution. This will then have the capacity, when you are deceased, to read the said directives and ask us to implement them. In the absence of designation, your heirs will have the capacity to read your directives upon your death and ask us to implement them.

You can modify or revoke your directives at any time, by writing to us at the contact details above.

13. Portability of your personal data​

You have a right to the portability of the personal data that you have provided to us, understood as the data that you have declared actively and consciously within the framework of the access and use of the Services, as well as the data generated by your activity while using the Services. We remind you that this right does not apply to data collected and processed on a legal basis other than consent or the performance of the contract binding us.

This right can be exercised free of charge, at any time, and in particular when closing your account on the Platform and/or the Application, in order to recover and store your personal data.

In this context, we will send you your personal data, by  tous  means deemed useful, in a commonly used and machine-readable open standard format, in accordance with the 'state of the art.


14.Submission of a complaint to a supervisory authority

You are also informed that you have the right to lodge a complaint with a competent supervisory authority, (the Commission Nationale Informatique et Libertés for France, "CNIL"), in the Member State in which your residence is located. usual, your place of work or the place where the violation of your rights would have been committed, if you consider that the processing of your personal data subject of this charter constitutes a violation of the applicable texts.

This recourse may be exercised without prejudice to any other recourse before an administrative or judicial court. Indeed, you also have the right to an effective administrative or judicial remedy if you consider that the processing of your personal data covered by this charter constitutes a violation of the applicable texts.

15. Limitation of processing


You have the right to obtain the limitation of the processing of your personal data, in the following cases:

During the period of verification that we implement, when you dispute the accuracy of your personal data,

When the processing of this data is unlawful, and you wish to limit this processing rather than delete your data,

When we no longer need your personal data, but you wish to keep them to exercise your rights,

During the legitimate grounds verification period, when you have objected to the processing of your personal data.


We reserve the right, at our sole discretion, to modify this charter, in whole or in part, at any time. These changes will come into effect from the publication of the new charter. Your use of the Platform and/or the Application following the entry into force of these modifications will constitute recognition and acceptance of the new charter. Otherwise, and if this new charter does not suit you, you will no longer have to access the Platform and/or the Application.

17. Entry into force​

This charter entered into force on February 20, 2020.



In the event that one of the clauses of this privacy policy is invalid due to a change in legislation, the applicable regulations on the protection of personal data or a court decision, this does not can in no way affect the validity and compliance with the other clauses of the privacy policy.

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