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FAQ - WELLOW
To book a room
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We do not choose a file and therefore do not put our future members in competition on a financial aspect.
To be eligible for one of our spaces, we ask that you be able to provide us with one of the following guarantees:
> Proof of a monthly salary of at least €2,000 net before tax,
or
> A guarantor with a monthly salary of at least €2,000 net before tax
or
> A guarantor with a tax notice from the previous year of at least €20,000
or
> Use a third-party guarantee organization such as Visale
To book your rooms, here are the 6 steps:
1. We validate your profile by phone as well as the room you wish to occupy in the chosen space.
2. We need 3 pieces of information to start the onboarding procedure: your last name, first name and email address
3. You receive an email with a link to an online questionnaire. You fill in all the information necessary to create your file and your rental documents.
4. You receive two invitations by email:
- Invitation to read and sign your lease online
- Invitation to pay 2 invoices:
---> Entrance fee (400€) + First month's rent calculated on a pro rata basis.
---> Security deposit (950€)
If you have selected the option of guarantee with guarantor, the latter receives an invitation to read and sign the deed of guarantee.
5. Once the lease (and the deed of guarantee if applicable) has been signed and the payments made, you will receive a 3rd and final email telling you how to access your accommodation and how to activate your user profile on the web App.
6. On the first day of your contract, you will receive an email telling you how to get to the relay point to collect your keys. The necessary codes are also available in this email. All housing access information can be found on your profile in the web App.
The price of rent is calculated per room and is made up as follows: monthly rent + flat monthly charges. The total amount of your rent includes all charges and services. It thus includes the classic rental charges of a rental, water, electricity, heating bills, home insurance, and internet subscription.
We establish a fixed price based on the previous year's consumption. It is possible that we will have to revise the fixed price and re-evaluate the charges due to a variation in energy costs during the year.
The calculation of the charges per person is based on the number of rooms in the apartment and the length of time the roommate has rented the room.
The home insurance that we take out insures the property and the people occupying the home (furniture, equipment).
We therefore advise you to take out additional insurance to protect your personal property as well as yourself (civil liability insurance).
The security deposit is 950€ for each room. This amount is to be paid before you enter the premises. The amount is collected by Wellow and will be returned to you in full at the end of your rental if no damage or other is found in the room and in the common living areas.
It will be returned to you maximum 30 days after your departure from the apartment by bank transfer.
Yes! The rental agreement allows you to maintain your eligibility for APLs.
When you register, you will have the choice between three rent payment options:
- Manual payment (CB): you will receive an email each month inviting you to pay your rent by credit card.
- Automatic payment (CB): an automatic debit will be made each 1st of the month on the bank card registered at the time of the first payments.
- Automatic payment (SEPA transfer): you authorize Wellow House to debit your rent directly from your account each month.
You can request a change of payment method during your stay on simple request made by email.
30 days
The lease established between Wellow and the tenant is a 12 month furnished sublet lease. It is tacitly renewable, i.e. it will be automatically renewed at the end of the period for a new period of 12 months. The lease is individual for each room.
You can stay as long as you want in the room you occupy. You can also decide to leave your room and let us know 30 days in advance.
There is no principle of solidarity between the roommates present in the apartment. The lease being individual and independent, you are only concerned with the rental of your room. Rent, security deposit, entrance fees, utilities... everything is paid individually.
For the tenant:
- A valid double-sided identity document (CNI or Passport).
- Proof of a monthly salary of at least €2,000 net before tax. If we do not have it, we will request that of your guarantor or the guarantee document received from the surety organization in the situation of a visa-type guarantee or garantme.
For the guarantor:
- A valid double-sided identity document (CNI or Passport).
- His last payslip or his tax notice for the previous year.
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